SUPPORT

How support works.

Every plan comes with support. Here is exactly what we cover, what we don't, and how quickly you can expect a reply.

What we help with

A clear line between what's included and what's a separate job.

What's covered

✓ Plugin install and configuration

✓ Copy and paste issues

✓ Library imports

✓ Billing and account questions

What's not covered

✗ Custom code changes

✗ Third-party plugin conflicts, beyond diagnosis

✗ General Divi tutorials → the guide

✗ Site-specific customisation → services

How to reach us

Contact us through live chat (click chat icon in bottom right corner of our website) or email [email protected] or use the contact form. Include your site URL and what you were doing when it broke, it gets you a faster answer.

Support is provided in English · dev-site logins may be requested to diagnose · no phone support.

Need it done for you?

Our services team customises, builds, and fixes Divi 5 sites. We quote, then we build.